File a Case
If you've lived through a CRM implementation, migration, or "temporary" workaround that turned into permanent infrastructure, we want to hear it. You don't need to be a professional writer. You do need to have actually been in the room.
What we're looking for
- Real failure modes: cutovers, integrations, data quality, customization debt, vendor or partner relationships, user adoption, anything that made a CRM implementation harder or worse than it should have been.
- Specific detail: what actually happened, in what order, and what the immediate and downstream effects were. Vague complaints don't make good case files; specific timelines and mechanisms do.
- What was eventually done about it, if anything — including "nothing yet, this is still unresolved." Not every story needs a tidy ending.
What happens to your submission
- Every submission is anonymized before it's considered for publication: no company names, no product names, no details specific enough to identify your employer, client, or the vendor involved.
- We may combine details from your submission with similar patterns from other sources to make the final case file a true composite rather than a thinly-veiled account of one specific company.
- You'll be asked to confirm the anonymized version before it's published, if you'd like to review it.
- We don't pay for submissions and don't accept submissions written or commissioned by CRM vendors about their own competitors.
How to send one in: use the form below — it opens your own email client addressed to stories@crmgraveyard.com. No formal format required; a messy account of the situation is more useful to us than a polished one.